Airtel Payment Bank: IFSC Code, Customer Care & Complete Guide

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Introduction to Airtel Payment Bank
Airtel Payment Bank is India's first payments bank that began operations in January 2017. As a subsidiary of Bharti Airtel, it has leveraged the telecom giant's extensive network to create a robust digital banking infrastructure across the country. The bank was established with the aim of promoting financial inclusion and providing banking services to underserved segments of the population.

Key Highlights
- India's first payments bank
- Over 500,000 banking points nationwide
- Interest rate up to 7% p.a. on savings
- No minimum balance requirements
- Earn reward on every transaction with Rewards123
- Seamless integration with Airtel mobile services
- Extensive retailer and merchant network
Airtel Payment Bank offers a range of services including savings accounts, money transfers, bill payments, mobile recharges, and various digital financial services. With its digital-first approach, the bank has made significant strides in bringing banking services to remote areas and promoting cashless transactions across India.
Airtel Payment Bank IFSC Code
The IFSC (Indian Financial System Code) is a crucial 11-character alphanumeric code used for electronic fund transfers between banks in India. For Airtel Payment Bank, understanding the IFSC code is essential for receiving funds via NEFT, RTGS, or IMPS.
Airtel Payment Bank IFSC Code:
Note: Airtel Payment Bank uses the same IFSC code (AIRP0000001) for all transactions across India as it operates as a digital bank without traditional physical branches.
Understanding the IFSC Code
The IFSC code for Airtel Payment Bank can be broken down as follows:
- AIRP: First four characters represent the bank (Airtel Payments)
- 0: The fifth character is reserved (zero)
- 000001: Last six characters represent the branch code
When You Need the IFSC Code
- Receiving salary or other regular payments
- Receiving money from friends or family
- Setting up automatic payments or standing instructions
- Receiving tax refunds or government benefits
- Receiving business payments or client transfers
Important Note About IFSC Code
Always verify the Airtel Payment Bank IFSC code before initiating any transaction. Using an incorrect IFSC code may result in failed transactions or funds being transferred to the wrong account. You can verify the IFSC code through the Airtel Thanks app, customer care, or our IFSC code finder tool.
How to Open an Airtel Payment Bank Account
Opening an account with Airtel Payment Bank is a straightforward process that can be completed through multiple channels. The bank has simplified the account opening process to ensure maximum accessibility.
Opening Account via Airtel Thanks App
- 1. Download the Airtel Thanks app from Google Play Store or Apple App Store
- 2. Open the app and navigate to the Banking section
- 3. Select "Open a Savings Account"
- 4. Enter your Airtel mobile number (must be active)
- 5. Complete the KYC verification process by uploading your Aadhaar and PAN card
- 6. Set your transaction PIN
- 7. Your account will be activated within 24-48 hours after successful verification

Documents Required for Account Opening
Primary Documents
- Aadhaar Card
- PAN Card
- Active Airtel mobile number
Additional Documents (if applicable)
- Passport-sized photographs
- Address proof (if different from Aadhaar)
- Form 60 (if PAN is not available)
Airtel Payment Bank Customer Care
Airtel Payment Bank offers multiple channels for customer support to address queries, concerns, and service requests. Their customer care services are available 24/7 to ensure uninterrupted banking experience.
Phone Support
400 (Airtel Mobile)
1800-23400
Toll-free from any network
Email Support
wecare@airtelbank.com
24-48 hour response time
In-App Support
Airtel Thanks App
Fastest resolution time
Common Customer Care Services
- Account balance and transaction inquiries
- Reporting lost/stolen debit cards
- Account statement requests
- PIN reset assistance
- Failed transaction resolution
- KYC update assistance
- Account closure requests
- Complaint registration and tracking

Airtel Payment Bank Branch Network
Unlike traditional banks, Airtel Payment Bank operates on a different model. Instead of conventional branches, it leverages its vast network of Airtel retail outlets that function as banking points. These banking points provide various services including account opening, cash deposits, withdrawals, and other banking operations.

Banking Points Network
- Over 500,000 banking points nationwide
- Present in both urban and rural areas
- Easily identifiable by Airtel Payment Bank branding
- Operated by trained Airtel retailers
- Extended operating hours compared to traditional banks
Services Available at Banking Points
- New account opening with instant activation
- Cash deposits and withdrawals
- Money transfers (domestic remittances)
- Bill payments and mobile recharges
- Insurance product enrollment
- Airtel Thanks card issuance
Finding the Nearest Banking Point
You can locate the nearest Airtel Payment Bank banking point through multiple channels:
- Airtel Thanks App: Use the "Locate Us" feature in the Banking section
- SMS: Send 'FIND' to 400 from your Airtel mobile number
- Website: Use the branch locator tool on the official website
- Customer Care: Call 1800-23400 for assistance in finding the nearest banking point
Airtel Payment Bank App Features
The Airtel Thanks app serves as the digital interface for Airtel Payment Bank, offering a comprehensive suite of banking and financial services. The app is designed to provide a seamless and secure banking experience on your smartphone.

Key App Features
- Account Management: Check balance, view transaction history, and download statements
- Money Transfers: Send money via UPI, IMPS, or to other bank accounts using IFSC code
- Bill Payments: Pay utility bills, mobile recharges, DTH, and other services
- Digital Debit Card: Virtual debit card for online transactions
- Rewards & Offers: Exclusive cashback and discount offers
- Insurance: Purchase and manage insurance products
- Banking Point Locator: Find nearby Airtel Payment Bank points
- Customer Support: In-app chat and support ticket system
Security Features in the App
- Biometric authentication (fingerprint/face recognition)
- Two-factor authentication for transactions
- Transaction PIN protection
- Real-time transaction alerts
- Remote device management
- Secure encrypted connections
- Automatic session timeouts
- Transaction limits customization
App Download Tip
Always download the Airtel Thanks app from official sources only - Google Play Store for Android devices or Apple App Store for iOS devices. Avoid downloading the app from third-party websites to prevent potential security risks.
Airtel Payment Bank Retailer Network
The backbone of Airtel Payment Bank's reach is its extensive retailer network. These retailers serve as banking correspondents, bringing banking services to neighborhoods across India, including remote and underserved areas.

Retailer Network Highlights
- Over 500,000 retailers nationwide
- Present in 5,000+ towns and 500,000+ villages
- Easily identifiable by Airtel Payment Bank signage
- Trained in banking operations and KYC procedures
- Extended operating hours (often 8 AM to 10 PM)
- Many retailers operate seven days a week
Services Offered by Retailers
- Account opening assistance
- Cash deposits and withdrawals
- Money transfers and remittances
- Bill payments and recharges
- Airtel Thanks card issuance
- Basic account queries and support
- Insurance enrollment assistance
Becoming an Airtel Payment Bank Retailer
If you're interested in becoming an Airtel Payment Bank retailer, the process involves:
- 1. Contact Airtel through their website or nearest distributor
- 2. Complete the application form with required documentation
- 3. Undergo verification and background checks
- 4. Complete mandatory training on banking operations
- 5. Set up the required infrastructure (smartphone/tablet, internet connection)
- 6. Receive retailer ID and start operations
Retailers earn commissions on transactions, making it a viable business opportunity while contributing to financial inclusion.
Frequently Asked Questions (FAQs)
Conclusion: Banking Simplified with Airtel Payment Bank
Airtel Payment Bank has revolutionized banking in India by leveraging technology and an extensive retail network to bring financial services to every corner of the country. With its digital-first approach, the bank offers a convenient, secure, and accessible banking experience.
Whether you're looking to open a new account, find the correct IFSC code for transactions, or understand the various services offered, Airtel Payment Bank provides a comprehensive banking solution that meets the varied demands of today's consumers.
Remember that the IFSC code for Airtel Payment Bank (AIRP0000001) remains the same across India, making it easier to receive funds regardless of your location. For any assistance with Airtel Payment Bank services or IFSC codes, you can always refer to our IFSC code finder tool or contact Airtel's customer care.
Disclaimer
The details shared in this article about Airtel Payment Bank’s IFSC code and banking services are for general informational purposes only. We do our best to ensure the accuracy and relevance of the information, but we cannot guarantee that it is always complete, up-to-date, or error-free.
The IFSC code (AIRP0000001) mentioned here is based on the latest available data. However, we strongly recommend verifying it through official sources before using it for any financial transactions.
Banking procedures, contact details, and services may change over time. To get the most accurate and updated information, please visit Airtel Payment Bank’s official website www.airtel.in/bank or contact their customer support before making any decisions.